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open today 10 am - 4 pm
D-87645 HOHENSCHWANGAU, GERMANY
open today 10 am - 4 pm
D-87645 HOHENSCHWANGAU, GERMANY

People with a handicap

People with a handicap with disabilities are eligible for discounted admission fees upon presentation of valid proof; if a companion is req…

how to reach the castle

Neuschwanstein Castle is located close to Schwangau and Füssen in the Allgäu region. The journey to the castle begins in…

Important Information for Your Visit

Everything you need to know before your visit – backpacks, pets, and drones are not permitted, and photography inside the castle requires a special permit. Ensure a smooth visit by staying informed!

Your admission ticket is valid for a guided tour of the castle at a specific time. We expressly point out that the guided tours start punctually; in the event of late arrival, participation in the guided tour is no longer possible. Please make your way to the castle in good time and plan additional time on site for possible security checks.

Backpacks, prams, child carriers, and similar bulky items may not be taken into the palace. Please leave these items in your car or bus.

The terms and conditions of sale are as follows: Tickets are nominative and must be presented with an identity document upon entry. To ensure the best visit experience, it is recommended to arrive at least 30 minutes before the scheduled visit time, in addition to the time allocated for getting to the castle and for possible security checks. The exclusive concessionaire for Neuschwanstein Castle is Bayerische Verwaltung der staatlichen Schlösser. Neuschwanstein-experience.com is owned and operated by the tour operator Fabulous Operator Ltd. When you book tickets on Neuschwanstein-experience.com, you are asking Fabulous Operator Ltd to purchase tickets from Bayerische Verwaltung der staatlichen Schlösser at the regular price to allow you to visit Neuschwanstein Castle. The service you purchase on Neuschwanstein-experience.com is booking tickets through Bayerische Verwaltung der staatlichen Schlösser, with a commission added. These commissions are already included in the price of tickets sold by Bayerische Verwaltung der staatlichen Schlösser. Please note that you have the option of purchasing tickets for Neuschwanstein Castle directly from Bayerische Verwaltung der staatlichen Schlösser, without going through our ticket purchasing service at Neuschwanstein-experience.com. You can buy the tickets for Bayerische Verwaltung der staatlichen Schlösser on this website. Automatic Time Slot Adjustment: Due to high simultaneous demand, if the requested time slot is no longer available at the time of ticket purchase, the reservation system will automatically book the next available time slot or, failing that, the second next available time slot. Please note that Fabulous Operator Ltd is not responsible for providing the castle visit service. Fabulous Operator Ltd sells a ticket purchasing service allowing travelers access to Neuschwanstein Castle. The terms of use and safety rules during the visit are governed by the exclusive concessionaire, Bayerische Verwaltung der staatlichen Schlösser, and must be observed by all visitors.

You are expressly advised that ticket purchases are not subject to any right of withdrawal. Therefore, you are not entitled to cancel orders or return tickets for a refund except as expressly provided in these Terms and Conditions. Statutory provisions on a right of withdrawal do not apply to our ticket sales due to § 312g para. 2 1st sentence No. 9 of the German Civil Code (BGB).

We encourage you to take this condition into account when planning your visit.

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