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Important Information for Your Visit

Before you step through the gates of the castle, please adhere to the following guidelines to ensure the safety and preservation of our heritage:

  • Luggage and Bulky Items: Backpacks, prams, child carriers, and any other large items are not permitted inside the castle. We advise leaving these articles in your car or bus.
  • Pets: For the comfort and safety of all, pets are not allowed to accompany their owners inside the castle.
  • Photography and Filming: To protect the privacy of our space and image rights, taking photos or videos inside the castle is prohibited without prior permission. Photography and filming permits are available upon application and may be subject to fees. Information regarding photography/film permits can be found here. Note that photography of the castle’s exterior for private use does not require a permit.
  • Image and Video Material: We offer image and video material for you to use free of charge on your own website under certain conditions. Click here to download image material or video footage.
  • Drone Use: The Bavarian Palace Administration views the operation of drones as a potential risk to the security of Neuschwanstein Castle and its visitors. Under our rights as property owners and in accordance with the German constitution (§ 903 BGB), we prohibit the flying of drones over our property as well as their use on it, considering the involved interests.
  • Aerial Photography and Filming: Out of respect for the castle and to preserve its integrity, aerial photography and video recording are also prohibited.

We appreciate your understanding and cooperation in following these guidelines, which ensure a pleasant and safe experience for all our visitors.

Your admission ticket is valid for a guided tour of the castle at a specific time. We expressly point out that the guided tours start punctually; in the event of late arrival, participation in the guided tour is no longer possible. Please make your way to the castle in good time and plan additional time on site for possible security checks.

Backpacks, prams, child carriers, and similar bulky items may not be taken into the palace. Please leave these items in your car or bus.

You are on a website of the Online Travel Agency: Fabulous Operator LTD. The terms and conditions of sale are as follows: Tickets are nominative and must be presented with an identity document upon entry. To ensure the best visit experience, it is recommended to arrive at least 30 minutes before the scheduled visit time, in addition to the time allocated for getting to the castle and for possible security checks. The exclusive concessionaire for Neuschwanstein Castle is Bayerische Verwaltung der staatlichen Schlösser. Neuschwanstein-experience.com is owned and operated by the tour operator Fabulous Operator Ltd. When you book tickets on Neuschwanstein-experience.com, you are asking Fabulous Operator Ltd to purchase tickets from Bayerische Verwaltung der staatlichen Schlösser at the regular price to allow you to visit Neuschwanstein Castle. The service you purchase on Neuschwanstein-experience.com is booking tickets through Bayerische Verwaltung der staatlichen Schlösser, with a commission added. These commissions are already included in the price of tickets sold by Bayerische Verwaltung der staatlichen Schlösser. Please note that you have the option of purchasing tickets for Neuschwanstein Castle directly from Bayerische Verwaltung der staatlichen Schlösser, without going through our ticket purchasing service at Neuschwanstein-experience.com. You can buy the tickets for Bayerische Verwaltung der staatlichen Schlösser on this website. Automatic Time Slot Adjustment: Due to high simultaneous demand, if the requested time slot is no longer available at the time of ticket purchase, the reservation system will automatically book the next available time slot or, failing that, the second next available time slot. Please note that Fabulous Operator Ltd is not responsible for providing the castle visit service. Fabulous Operator Ltd sells a ticket purchasing service allowing travelers access to Neuschwanstein Castle. The terms of use and safety rules during the visit are governed by the exclusive concessionaire, Bayerische Verwaltung der staatlichen Schlösser, and must be observed by all visitors.

You are expressly advised that ticket purchases are not subject to any right of withdrawal. Therefore, you are not entitled to cancel orders or return tickets for a refund except as expressly provided in these Terms and Conditions. Statutory provisions on a right of withdrawal do not apply to our ticket sales due to § 312g para. 2 1st sentence No. 9 of the German Civil Code (BGB).

We encourage you to take this condition into account when planning your visit.

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